• Shipping & Returns

SHIPPING & RETURNS

Shipping Policy

For orders containing digital products (e.g. workout programs), the digital product will be fulfilled instantly upon payment. You will receive an email with instructions on next steps.

Orders including apparel are fulfilled within 2-7 business days and then are shipped out. Some products may be packaged and shipped separately in order to get them to you as soon as possible.

Estimated Shipping Delivery Times:

USA: 3-5 business days

Canada: 5-10 business days

World: 10-20 business days

International Shipping:

International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.

We do not take responsibility for customs fees.

Order Never Arrived:

If your order didn't end up arriving, be sure to let us know!

First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we'd be happy to send you another order to the correct address, it will have to be at your cost.

If the shipping address was correct, get in touch with us at help@flipsidenewyork.com noting your order number. We'll see what can be done.


Return Policy

Damaged Items:

The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within a week's time! Send us an email with your order number to help@flipsidenewyork.com and we’ll help you out with next steps.

Wrong Size:

If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it's possible that the garment was mislabelled. Let us know and we'll get you sorted out.

Otherwise, due to the limitations of our apparel producer, we are unable to offer returns or exchanges on apparel. Please double check the sizing charts before placing an order.

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